At yesb, gambling is meant to be an enjoyable form of entertainment — never a source of stress, financial hardship, or emotional distress. This page outlines the tools, resources, and support channels available to every player in Bangladesh who wants to keep their gaming experience safe, controlled, and within their means.
yesb takes its duty of care to players seriously. We believe that responsible gaming is not a legal checkbox — it is a fundamental part of operating a trustworthy and sustainable online casino platform. Every player who chooses yesb deserves access to clear information about the risks associated with gambling, as well as practical tools to manage those risks in real time.
Gambling, by nature, involves financial risk. The outcome of casino games and sports bets cannot be predicted or controlled. Players should only ever wager money they can comfortably afford to lose, and they should treat gambling as a leisure activity rather than a strategy for generating income or recovering financial losses. The house always holds a statistical edge — no betting system, strategy, or pattern of play can change that mathematical reality.
yesb's responsible gaming programme is built around four core principles: prevention through education and awareness; protection through account tools that put you in control; intervention through monitoring and proactive outreach; and support through access to our 24/7 customer support team. We encourage every player to read this page in full and to make use of the tools available to them.
If you feel that gambling is negatively affecting your life, your relationships, or your finances, please do not wait — contact the yesb support team immediately at [email protected] or activate a self-exclusion directly from your account settings. Help is available around the clock, every day of the year, in Bangladesh Standard Time (BST, UTC+6).
These are the foundational principles that guide every responsible gaming decision yesb makes on behalf of its players across Bangladesh.
Every new yesb account is subject to mandatory age verification before withdrawals are processed. Players must be 18 years or older. We use documentary evidence — including national ID (NID) and passport checks — to confirm eligibility and prevent underage access to the platform.
Players can set daily, weekly, or monthly deposit limits directly from their yesb account settings. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory 7-day cooling-off period. Limits can be lowered at any time with immediate effect.
If you need a short break from gambling, yesb's time-out feature lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. The restriction cannot be reversed before the chosen period ends.
Self-exclusion is a formal, longer-term account suspension available in periods of 3 months, 6 months, 1 year, or indefinitely. Once activated, your account is locked and you will be excluded from all yesb marketing communications. Self-exclusion records are retained permanently to prevent re-registration.
In addition to deposit limits, yesb allows players to set a maximum loss threshold per day, week, or month. When your net losses reach the configured limit within the chosen period, your account is automatically blocked from further bets until the period resets or a new lower limit is confirmed.
yesb's reality check feature sends on-screen notifications at intervals you choose — every 30, 60, or 90 minutes — displaying how long you have been playing and your net win/loss position for the current session. These prompts encourage mindful play and regular breaks throughout longer gaming sessions.
A closer look at how to activate and manage each responsible gaming tool within your yesb account.
Deposit Limits
Daily / Weekly / Monthly
Deposit limits are the most practical first line of defence against overspending. By capping how much you can add to your yesb account over a given period, you ensure that gambling costs remain within a budget you have consciously set for yourself — before a session begins, not during it.
How to activate:
Self-Exclusion
3 Months — Indefinite
Self-exclusion is the strongest protective measure available on the yesb platform and is intended for players who feel they are losing control of their gambling behaviour, or who simply wish to take an extended break from all gambling activity.
Available self-exclusion periods:
Once self-exclusion is activated, your account is locked, all pending withdrawal requests are processed to your registered payment method, and your account details are flagged to prevent re-registration under the same identity. You will be removed from all yesb marketing lists immediately.
Time-Out Feature
24 Hours — 6 Weeks
A time-out is a short-term account suspension designed for players who want a brief, firm pause from gambling without committing to a full self-exclusion. Common reasons players use the time-out tool include managing a stressful period in daily life, maintaining discipline after a significant loss, or simply taking a planned break for personal reasons.
Time-out durations available:
During a time-out, your account is fully suspended. You cannot log in, view your balance, place bets, or make deposits. You will not receive any promotional communications from yesb during an active time-out period. The suspension lifts automatically at the end of the chosen period, after which you may log in normally.
Reality Check Reminders
Session Awareness Tool
Research consistently shows that players who receive regular session reminders are better equipped to make informed decisions about continuing play. yesb's reality check feature is designed to interrupt the natural flow of extended gaming sessions with a clear, on-screen summary of your activity.
What the reality check displays:
Reality checks do not force a session to end — you retain full control. The purpose is to ensure that you remain aware of time and money spent, rather than losing track during an immersive gaming session. Set your preferred interval in Account Settings > Responsible Gaming > Reality Check.
Recognising the early warning signs of a gambling problem is the first step toward getting help. If any of the following apply to you, please reach out to yesb support or use the self-exclusion tool today.
Returning to gamble after a loss with the goal of winning back money, rather than for entertainment. This cycle often leads to escalating losses and deeper financial distress.
Regularly losing track of how long you have been playing, or playing for much longer than originally intended. Sessions that frequently run into the early hours are a common warning sign.
Betting with money set aside for essential expenses — rent, food, utilities, education, or family needs. Using bKash, Nagad, or savings to fund gambling beyond your discretionary budget.
Hiding the extent of gambling activity from family members, friends, or colleagues. Feeling the need to be secretive about how often you gamble or how much you spend is a significant warning sign.
Feeling anxious, irritable, depressed, or restless when not gambling, or using gambling as a way to escape from personal problems, stress, or difficult emotions.
Repeatedly trying to cut down or stop gambling without success. Feeling compelled to continue playing despite wanting to stop — a strong indicator that gambling has moved beyond recreational activity.
Needing to place increasingly large bets to achieve the same level of excitement or satisfaction — a pattern similar to tolerance in other forms of addiction. Stakes that keep growing are a red flag.
Gambling is affecting work performance, academic studies, relationships, or home responsibilities. Missing important commitments or neglecting daily responsibilities because of gambling is a serious warning sign.
Honest answers to these questions can help you assess whether your gambling habits are healthy and in control. If you answer "Yes" to two or more questions, we strongly encourage you to contact yesb support and consider activating a protective tool today.
If you believe your gambling is becoming a problem — or if someone close to you is concerned about your gambling — the following steps can help you take back control quickly and confidently.
Step 1 — Stop playing immediately. Close the yesb app or browser window. Do not attempt to chase any losses or play "one more game". Physical distance from the platform is the most important first action.
Step 2 — Activate a time-out or self-exclusion. Log in to your yesb account and navigate to Account Settings > Responsible Gaming. Select a time-out period or activate self-exclusion. If you are unable to do this yourself, contact our support team at [email protected] and we will act on your behalf immediately.
Step 3 — Talk to someone. Speak to a trusted family member, friend, or professional counsellor about what you are experiencing. Problem gambling thrives in secrecy — talking openly is a powerful step toward recovery.
Step 4 — Seek professional support. Trained gambling addiction counsellors and mental health professionals can provide structured guidance and treatment pathways. yesb can direct you to relevant support resources — contact [email protected] for a signposting referral.
Our responsible gaming team is available around the clock. Never hesitate to reach out — no concern is too small, and all conversations are treated with complete confidentiality.
Send us a message at any time. Responsible gaming requests are treated as high-priority and receive a response within 2 hours during Bangladesh Standard Time.
Access live chat through the My Account panel on the yesb platform. Our agents are available 24/7 and can activate protective tools on your account instantly upon request.
Deposit limits, time-out, loss limits, and reality check reminders can all be activated instantly from Account Settings > Responsible Gaming without contacting support.
Gambling is at its best when it is fun, controlled, and within your means. Explore yesb's full range of games and sports betting markets — and use our responsible gaming tools to keep it that way.